This Privacy Policy explains what personal data m99m collects from Members, how it is used, who it may be shared with, and how you can exercise your data rights. Please read it carefully.
Summary: m99m collects personal data to operate your account, comply with licensing obligations (including KYC/AML), process payments, and improve the platform. We do not sell your data. You have the right to access, correct, and in some cases delete your data. Full details are below.
1.1 The m99m Platform (accessible at m99m.asia) is operated by the entity holding the applicable international gaming authority licence (the "Operator"). References to "m99m", "We", "Us", or "Our" in this Privacy Policy refer to the Operator in its capacity as data controller for the personal data of Members.
1.2 As a licensed gaming operator, m99m is subject to regulatory requirements that include mandatory data collection, identity verification (KYC), and anti-money laundering (AML) procedures. This Privacy Policy explains how those obligations intersect with your data rights as a Member.
2.1 This Privacy Policy applies to all personal data collected by m99m in connection with your use of the Platform — including data collected during registration, account management, deposit and withdrawal transactions, customer support interactions, and general Platform usage.
2.2 This Policy does not apply to third-party websites or services that may be linked from the Platform. m99m is not responsible for the privacy practices of those third parties.
2.3 By registering on m99m and accepting the Terms & Conditions, you acknowledge this Privacy Policy and consent to the processing of your personal data as described herein.
3.1 m99m collects the following categories of personal data from Members:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | KYC verification, age confirmation, AML compliance |
| Contact Data | Email address, Malaysian mobile number | Account communication, OTP delivery, support |
| Financial Data | Payment method details (e-wallet account, bank account name), transaction history | Deposit processing, withdrawal, AML monitoring |
| Account Data | Username, account balance, betting history, bonus history, session logs | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, features used, time spent on Platform | Platform improvement, personalisation |
| Communications Data | Live chat transcripts, email correspondence with support | Support quality, dispute evidence, compliance |
3.2 m99m does not collect full payment card numbers. Where payment card data is involved, it is handled exclusively by PCI-DSS compliant third-party payment processors. m99m retains only masked payment references.
4.1 Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey.
4.2 Automatically: When you use the Platform, m99m's systems automatically log technical data including your IP address, device identifiers, session timing, and feature usage patterns via server logs and cookies.
4.3 From third parties: m99m may receive identity verification data from KYC service providers, fraud risk signals from payment processors, and sanctions screening results from compliance databases where required by our licensing obligations.
5.1 m99m processes personal data for the following purposes and on the following legal bases:
6.1 m99m does not sell, rent, or trade your personal data to third parties for their marketing purposes.
6.2 m99m may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.3 All third-party service providers who process personal data on m99m's behalf are required to do so under contractual data processing agreements that impose obligations consistent with this Privacy Policy.
7.1 m99m uses cookies and similar tracking technologies to operate the Platform, maintain your login session, detect fraud, and understand how Members use the Platform.
7.2 The following categories of cookies are used:
7.3 You may manage cookie preferences through your browser settings. Blocking all cookies may prevent you from logging in or using certain Platform features.
8.1 m99m retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law.
8.2 As a general guide:
8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual.
9.1 m99m implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
9.2 Notwithstanding these measures, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been accessed without authorisation, you must notify m99m immediately.
10.1 Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by m99m:
10.2 To exercise any of these rights, contact m99m via the live chat or at [email protected]. m99m will respond to verified requests within thirty (30) days. We may need to verify your identity before processing a data request.
10.3 Note that certain data rights may be restricted where m99m is required to retain data by its gaming licence or applicable AML legislation. In such cases, m99m will inform you of the applicable restriction.
21+ Only. The m99m Platform is strictly for adults aged 21 years and above. m99m does not knowingly collect personal data from individuals under this age. If m99m becomes aware that it has collected data from an under-age individual, that account will be closed immediately and the data will be deleted, subject to any retention required for regulatory reporting.
11.1 If you believe that an individual under 21 has registered on m99m, please contact us immediately at [email protected] so we can investigate and take appropriate action.
12.1 The m99m Platform may contain references to third-party game providers, payment processors, or services. m99m is not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third-party service you interact with.
13.1 m99m reserves the right to update this Privacy Policy at any time to reflect changes in our practices, Platform features, or applicable legal requirements.
13.2 Where changes are material, m99m will notify registered Members via email or an in-Platform notification prior to the changes taking effect. The "Last Updated" date at the top of this page indicates the date of the most recent revision.
13.3 Your continued use of the Platform following publication of a revised Privacy Policy constitutes acceptance of the revised terms.
For any questions, requests, or concerns relating to this Privacy Policy or m99m's handling of your personal data, please contact us through:
Please include your registered account email address in all data-related correspondence. m99m will acknowledge all privacy-related enquiries within five (5) business days.
Every data transmission between your device and m99m uses TLS 1.3 encryption — the same standard used by major Malaysian banks for Maybank2u and CIMB Clicks. Your credentials and financial data are never sent in plain text.
m99m does not sell, rent, or trade your personal information to third-party marketers. Data shared with service providers (payment processors, KYC providers) is strictly limited to what is necessary for those services.
Malaysian members can request access to, correction of, or deletion of their personal data at any time by contacting m99m support. Requests are processed within 30 days, subject to our regulatory retention obligations.
Identity and age verification (KYC) is mandatory under m99m's gaming licence. This protects the platform from fraud and protects you — ensuring that only the verified account holder can withdraw funds.
m99m does not hold your data indefinitely. Retention periods are tied to legal obligations — typically 5–7 years for account and transaction records. After that, data is securely deleted or anonymised.
m99m uses cookies for session management, security, and anonymised platform analytics only. No cross-site tracking cookies are used to follow you around the web. Manage cookie preferences via your browser settings.
Knowing how your data is handled is your right — and we've written this policy to be as clear as possible about it. If anything in this Privacy Policy raises questions, our support team is available 24/7 to clarify. We'd rather answer your questions upfront than have you uncertain about how m99m manages your information.
No data selling · Licensed operator · 21+ only · 256-bit encryption